Step 1: Check Your Internet Speed

• Run a speed test using Speedtest.net or your ISP’s speed test tool.

• Compare the results with your subscribed plan.

Step 2: Restart Your Router and Modem

• Unplug your modem and router from the power source.

• Wait 30 seconds, then plug them back in.

• Allow a few minutes for the devices to fully restart.

Step 3: Reduce Bandwidth Usage

• Close unnecessary applications using the internet.

• Disconnect unused devices from the network.

• Pause or schedule large downloads/uploads for off-peak hours.

Step 4: Check for Network Interference

• Keep your router away from walls, metal objects, and other electronics.

• If using Wi-Fi, switch to a less congested channel via your router settings.

• Try moving closer to the router or using a wired connection.

Step 5: Update Router Firmware

• Log into your router’s admin panel (check the manual for access details).

• Look for firmware updates and install them if available.

Step 6: Scan for Malware

• Run a security scan using your antivirus software.

• Malware infections can slow down your internet by using bandwidth in the background.

Step 7: Contact Your Internet Service Provider (ISP)

• Check if there are reported outages in your area.

• Ask if you are exceeding data limits or experiencing throttling.

• Inquire about upgrading to a faster plan if needed.

Step 8: Consider Upgrading Your Equipment

• Older routers or modems may not support higher speeds.

• If using an ISP-provided router, consider purchasing a better model for improved performance.

Need More Help?

If your internet is still slow after these steps, contact Pathway IT Support for assistance.