Step 1: Check Your Internet Speed
Run a speed test using Speedtest.net or your ISP’s speed test tool.
Compare the results with your subscribed plan.
Step 2: Restart Your Router and Modem
Unplug your modem and router from the power source.
Wait 30 seconds, then plug them back in.
Allow a few minutes for the devices to fully restart.
Step 3: Reduce Bandwidth Usage
Close unnecessary applications using the internet.
Disconnect unused devices from the network.
Pause or schedule large downloads/uploads for off-peak hours.
Step 4: Check for Network Interference
Keep your router away from walls, metal objects, and other electronics.
If using Wi-Fi, switch to a less congested channel via your router settings.
Try moving closer to the router or using a wired connection.
Step 5: Update Router Firmware
Log into your router’s admin panel (check the manual for access details).
Look for firmware updates and install them if available.
Step 6: Scan for Malware
Run a security scan using your antivirus software.
Malware infections can slow down your internet by using bandwidth in the background.
Step 7: Contact Your Internet Service Provider (ISP)
Check if there are reported outages in your area.
Ask if you are exceeding data limits or experiencing throttling.
Inquire about upgrading to a faster plan if needed.
Step 8: Consider Upgrading Your Equipment
Older routers or modems may not support higher speeds.
If using an ISP-provided router, consider purchasing a better model for improved performance.
Need More Help?
If your internet is still slow after these steps, contact Pathway IT Support for assistance.