Step 1: Check if Wi-Fi is Enabled

• Ensure Wi-Fi is turned on in your device settings.

• For laptops, check if there is a physical Wi-Fi switch or function key that needs to be enabled.

Step 2: Restart Your Devices

• Restart your computer or mobile device.

• Power cycle your router and modem by unplugging them for 30 seconds and plugging them back in.

Step 3: Verify Network Connection

• Make sure you are connecting to the correct Wi-Fi network.

• If prompted, enter the correct password.

Step 4: Check for Network Outages

• Contact your internet service provider (ISP) to see if there are any outages in your area.

Step 5: Forget and Reconnect to the Network

• Go to your Wi-Fi settings, forget the network, and reconnect by entering the password again.

Step 6: Check Router and Modem Status

• Ensure your router and modem are powered on and functioning properly.

• Check for any blinking or red indicator lights that might suggest an issue.

Step 7: Update Network Drivers

• For Windows: Open Device Manager > Network Adapters, right-click your Wi-Fi adapter, and select Update Driver.

• For macOS: Check for macOS updates that may include driver fixes.

Step 8: Disable VPN or Firewall (Temporarily)

• A VPN or firewall may be interfering with your connection. Disable them temporarily and check if Wi-Fi works.

Step 9: Reset Network Settings

• On Windows: Go to Settings > Network & Internet > Status > Network Reset.

• On macOS: Go to System Preferences > Network, delete the Wi-Fi connection, and add it again.

Step 10: Contact IT Support

If you're still unable to connect to Wi-Fi, contact Pathway IT Support for further assistance.