Step 1: Check if Wi-Fi is Enabled
Ensure Wi-Fi is turned on in your device settings.
For laptops, check if there is a physical Wi-Fi switch or function key that needs to be enabled.
Step 2: Restart Your Devices
Restart your computer or mobile device.
Power cycle your router and modem by unplugging them for 30 seconds and plugging them back in.
Step 3: Verify Network Connection
Make sure you are connecting to the correct Wi-Fi network.
If prompted, enter the correct password.
Step 4: Check for Network Outages
Contact your internet service provider (ISP) to see if there are any outages in your area.
Step 5: Forget and Reconnect to the Network
Go to your Wi-Fi settings, forget the network, and reconnect by entering the password again.
Step 6: Check Router and Modem Status
Ensure your router and modem are powered on and functioning properly.
Check for any blinking or red indicator lights that might suggest an issue.
Step 7: Update Network Drivers
For Windows: Open Device Manager > Network Adapters, right-click your Wi-Fi adapter, and select Update Driver.
For macOS: Check for macOS updates that may include driver fixes.
Step 8: Disable VPN or Firewall (Temporarily)
A VPN or firewall may be interfering with your connection. Disable them temporarily and check if Wi-Fi works.
Step 9: Reset Network Settings
On Windows: Go to Settings > Network & Internet > Status > Network Reset.
On macOS: Go to System Preferences > Network, delete the Wi-Fi connection, and add it again.
Step 10: Contact IT Support
If you're still unable to connect to Wi-Fi, contact Pathway IT Support for further assistance.