If your printer is not working, follow these troubleshooting steps to resolve the issue.

Step 1: Check Printer Connection

• Ensure the printer is turned on and properly connected.

• For wired printers, check the USB cable and try a different port.

• For Wi-Fi printers, ensure it's connected to the correct network.

Step 2: Set the Printer as Default

• On Windows: Go to Settings > Devices > Printers & Scanners, select your printer, and click Set as Default.

• On macOS: Open System Preferences > Printers & Scanners, select your printer, and click Default Printer.

Step 3: Clear Print Queue

• Open the Print Queue and cancel any stuck print jobs.

• Restart both your computer and printer.

Step 4: Check for Low Ink or Paper Jams

• Replace ink/toner if levels are low.

• Open the printer tray and remove any jammed paper.

Step 5: Update Printer Drivers

• Go to the printer manufacturer’s website and download the latest driver.

• On Windows, open Device Manager, find your printer, and select Update Driver.

Step 6: Restart Print Spooler Service (Windows Only)

1. Press Win + R, type services.msc, and hit Enter.

2. Find Print Spooler, right-click it, and select Restart.

Step 7: Reinstall the Printer

• Remove the printer from your computer and reinstall it.

• Follow the setup instructions provided by the manufacturer.

Step 8: Try a Test Print

• Print a test page to verify the issue is resolved.

• On Windows: Right-click the printer in Devices & Printers and select Print Test Page.

• On macOS: Open Printers & Scanners, select your printer, and click Print Test Page.

Need More Help?

If your printer still won’t print after these steps, contact Pathway IT Support for further assistance.