If your printer is not working, follow these troubleshooting steps to resolve the issue.
Step 1: Check Printer Connection
Ensure the printer is turned on and properly connected.
For wired printers, check the USB cable and try a different port.
For Wi-Fi printers, ensure it's connected to the correct network.
Step 2: Set the Printer as Default
On Windows: Go to Settings > Devices > Printers & Scanners, select your printer, and click Set as Default.
On macOS: Open System Preferences > Printers & Scanners, select your printer, and click Default Printer.
Step 3: Clear Print Queue
Open the Print Queue and cancel any stuck print jobs.
Restart both your computer and printer.
Step 4: Check for Low Ink or Paper Jams
Replace ink/toner if levels are low.
Open the printer tray and remove any jammed paper.
Step 5: Update Printer Drivers
Go to the printer manufacturer’s website and download the latest driver.
On Windows, open Device Manager, find your printer, and select Update Driver.
Step 6: Restart Print Spooler Service (Windows Only)
Press Win + R, type
services.msc, and hit Enter.Find Print Spooler, right-click it, and select Restart.
Step 7: Reinstall the Printer
Remove the printer from your computer and reinstall it.
Follow the setup instructions provided by the manufacturer.
Step 8: Try a Test Print
Print a test page to verify the issue is resolved.
On Windows: Right-click the printer in Devices & Printers and select Print Test Page.
On macOS: Open Printers & Scanners, select your printer, and click Print Test Page.
Need More Help?
If your printer still won’t print after these steps, contact Pathway IT Support for further assistance.