If your mobile device is not syncing with your work account, follow these troubleshooting steps to resolve the issue.

Step 1: Check Your Internet Connection

• Ensure you have a stable Wi-Fi or mobile data connection.

• Try switching between Wi-Fi and mobile data to see if the issue persists.

Step 2: Restart Your Device

• A simple restart can refresh your system and resolve temporary issues.

Step 3: Verify Account Credentials

• Ensure you are using the correct email address and password.

• If you recently changed your password, update it in the email settings.

Step 4: Check Sync Settings

• For Android:

  1. Go to Settings > Accounts > Work Account.

  2. Ensure Sync is enabled.

  3. Tap Sync Now to manually trigger a sync.

• For iPhone/iPad:

  1. Go to Settings > Mail > Accounts.

  2. Select your work account and check if Mail, Contacts, and Calendar Sync are enabled.

Step 5: Remove and Re-Add the Account

• For Android:

  1. Go to Settings > Accounts > Work Account.

  2. Tap Remove Account and restart your phone.

  3. Re-add the account and test syncing.

• For iPhone/iPad:

  1. Go to Settings > Mail > Accounts.

  2. Select your work account and tap Delete Account.

  3. Re-add the account and check if syncing works.

Step 6: Check for App or OS Updates

• Ensure your email app and operating system are up to date.

• Updates often include bug fixes that improve syncing.

Step 7: Check Server and Policy Restrictions

• If your organization uses Microsoft Exchange, Google Workspace, or another work email provider, check with IT to ensure your account is active and not restricted.

• Confirm your device is compliant with any required security policies.

Step 8: Enable Background App Refresh

• For iPhone/iPad: Go to Settings > General > Background App Refresh and ensure it is enabled for the email app.

• For Android: Go to Settings > Apps > [Email App] > Battery and ensure the app is not restricted.

Step 9: Check Storage Availability

• If your device is low on storage, syncing may fail.

• Free up space by deleting unused apps and files.

Need More Help?

If your mobile device is still not syncing with your work account, contact Pathway IT Support for further assistance.